الشروط والأحكام

First: Order Modification
Once an order is completed and approved, it cannot be modified (whether by adding or removing products, or any other modification) -
If the customer requests to cancel the order after it has been processed or shipped, shipping fees and return shipping fees will be deducted from the total amount before it is refunded -
Within Saudi Arabia: 13 Saudi Riyals (including VAT)
For GCC countries: Fees are calculated based on the shipment weight
The customer has the right to request order cancellation and a refund if delivery is delayed for more than 15 business days from the order execution date -
Mono Roastery reserves the right to -
Set available quantities per customer or per order
: Modify or cancel the order in accordance with the regulations and laws applicable in Saudi Arabia, with customer notification in the following cases
Product or requested quantity unavailable
Delivery delay beyond expectation
Customer's location outside the delivery scope
Pricing error due to any technical or human reason

Second: Exchange, Return, and Order Cancellation
The customer can request order cancellation, exchange, or return within 7 days from the purchase date, through customer service channels -
: Communication Channels
Live chat via the website
: Working Hours
Sunday to Thursday, from 9:00 AM to 3:00 PM.

: Shipping Fees
When requesting a return or exchange after receiving the order,
Within Saudi Arabia: 13 Saudi Riyals (including VAT)
GCC countries: Calculated based on shipment weight

: Return or Exchange Conditions
Attach the original invoice -
The product must be in its original condition, unused, and in its unopened original packaging -

(Important Note)
Given that Mono Roastery products are food products (coffee), none of the coffee products can be returned or exchanged after receipt
: Unless there is a clear defect or fault in the product, such as
Presence of an abnormal odor.
Visible damage to the product.
Coffee expiration (shelf life: 6 months from roasting date).
.In these cases, we are happy to communicate with you to address the issue to ensure your satisfaction

: Refunds
.The refund will be processed within 5 to 7 business days after receiving and inspecting the shipment
.Shipping fees will be deducted from the refunded amount

Third: In case of receiving an incomplete, incorrect, or damaged order
.The customer must notify us within 24 hours of receiving the order through customer service channels
: You must provide us with
Clear product images -
A copy of the invoice -
Detailed description of the problem -

: Processing Mechanism
.Coordination will be made with the shipping company to pick up the product within 2 to 5 business days
.After receiving the product, it will be inspected and a decision will be made regarding exchange or return

: Important Notes
.If an alternative product is unavailable, the customer will be contacted to obtain their approval before taking appropriate action
.Refunds are processed within 5 to 7 business days